Privacy Policy

1. Overview & Privacy Commitment

QuickHelp ("we", "our", or "the App") is developed and maintained by Baddaa (quickhelp.baddaapp.com). QuickHelp is an emergency distress and safety assistance app designed to alert your trusted contacts in critical moments.

Your privacy and safety are paramount. QuickHelp is built with a privacy-first foundation: we never sell, monetize, or broker your personal location or contact data to commercial advertisers or third-party marketing brokers.

2. Information We Collect

To provide reliable distress signaling and safety assistance, QuickHelp accesses specific data strictly when required:

• Account Information: Your display name, email address, and verified phone number when authenticating via Apple Sign-In, Google Sign-In, or Email.
• Emergency Contacts: Names and phone numbers of trusted contacts explicitly selected and saved by you to receive your emergency SMS or cloud dispatches.
• Geolocation Data (GPS): Precise real-time coordinates accessed strictly when you activate an active SOS distress signal, trigger a Follow-Me journey, or request a local safety radar lookup. We never track your everyday movements secretly.
• Audio Recording (Microphone): When the Safety Audio Recording feature is triggered upon SOS activation, the app records a 20-second audio snippet solely to transmit context to your trusted contacts or local responders. The microphone is never passively recorded in the background during ordinary app usage.
• Camera & Photos: Accessed solely with your explicit consent when uploading a profile picture, taking safety incident photos, or operating the SOS emergency flashlight beacon.
• Bluetooth & Local Wi-Fi (Offline Mesh Relay): Used strictly for peer-to-peer relay of emergency distress signals when cellular/internet connectivity is lost. Bluetooth and Wi-Fi beacons are never used to track your physical location or for third-party advertising.
• Safety Circles & Family Network: When creating or joining private Safety Circles, members share encrypted live location telemetries, battery status, and emergency broadcasts strictly within their designated circle with explicit mutual consent.
• Device State & Battery Diagnostics: Battery percentage and charging status used exclusively for the Dead Battery Beacon feature (alerting your emergency contacts before your phone powers down).

3. How We Use and Share Information

We process your data exclusively to fulfill life-safety functions:

• Emergency Notifications: Transmitting your GPS location, battery percentage, and emergency audio snippet to your designated contacts via carrier SMS and secured cloud channels.
• Local Emergency Number Routing: Detecting your country to automatically provide the correct local police, medical, and fire hotline numbers (e.g., 911, 112, 100).
• No Third-Party Sale: We do not sell or lease personal data. Data is never shared with advertising networks.

4. Third-Party Infrastructure

QuickHelp utilizes secure enterprise cloud providers for app functionality:

• Google Firebase: Secured authentication and encrypted Firestore cloud database for storing user accounts and emergency dispatches.
• Google Maps SDK: Map rendering, location geocoding, and route calculation.
• RevenueCat, Apple App Store, and Google Play: Secure, encrypted processing of optional Pro safety subscriptions and Lifetime passes.

5. Data Retention & Account Deletion (Apple Guideline 5.1.1(v) & Google Play Compliance)

We believe you should have complete control over your personal safety data:

• You can permanently delete your account and all associated records directly inside the app at any time by going to Settings > Delete Account.
• Upon deletion, your profile, authentication records, saved emergency contacts, and active SOS data are permanently purged from our databases.
• Web & Email Deletion Request: If you are unable to access the mobile application, you can submit an account and data deletion request by emailing quickhelp.baddaa@gmail.com with the subject line "Account Deletion Request" from your registered email. Your account, contacts, and personal data will be completely erased within 7 days.